Refund and Cancellation Policy
You can try Schepo One on the Free plan before you pay. It costs nothing and has no time limit.
Cancelling
- You can cancel a paid plan at any time in 2 clicks, in your workspace under Settings, then Billing. No call or form is needed.
- After you cancel, you are not charged again. Your plan keeps working until the end of the period you already paid for, then your workspace moves to the Free plan.
- You can export all your data at any time, and for 30 days after you cancel.
- We never move you to a bigger plan without your clear consent.
Refunds
- Within 3 days of a charge: we refund the part you did not use. For each day since the charge we keep 1/30 of the monthly price, and a day that has started counts as a full day. Example: you paid ₹399 for Starter and ask on day 2. We keep ₹26.60 and refund ₹372.40.
- After 3 days: that charge is not refunded. Once you cancel, you are not charged again, and the plan keeps working until the end of the period you paid for.
- Add-ons (extra accounts, team members, storage and DM packs) follow the same 3-day rule. A DM pack is refunded only if none of its DMs were used.
- Our mistakes, always in full: a double charge, a charge after you cancelled, or a plan we could not turn on is refunded in full, whenever you tell us.
- The Free plan costs nothing, so there is nothing to refund.
How to ask for a refund
Write to ashu@schepo.com from the email address of your Schepo account, with the payment ID from your receipt. We reply within 2 working days. An approved refund goes back to the same card, UPI or bank account you paid with, through our payment partner Razorpay. Your bank decides how long it takes to show in your account.
Bio-store purchases
When you buy a product from a creator's Schepo bio store, you pay the creator, not Schepo. The money goes to the creator's own Razorpay account, and the creator decides refunds for their products. Ask the creator first. If they do not answer, contact us and we will help you reach them.